dotAI Help
Last updated: October 1, 2026
Credits
What are credits? You pay for work in dotAI with credits. Every job shows how many credits it costs before you confirm, and nothing is deducted until you tap Confirm. The price depends on the model you choose and on settings such as length and resolution.
Where do I get credits? From a dotAI Pro subscription or a credit pack: Profile › Get credits.
A job failed. Do I get my credits back? Yes, automatically. In a Scene, the failed step and the steps after it are refunded, and the finished parts stay in your Library.
I don't like my result. AI results can be different every time. Tap Report a problem on the result and tell us what went wrong. We review your report and let you know the outcome, including any credit refund.
Do credits expire? No. They stay as long as your account exists, even after a subscription ends.
Why is my balance 0 after a refund? If Apple refunded a purchase, the credits from that purchase are removed. If you had already spent them, your balance shows 0 until it is positive again.
Subscriptions
What do I get? The weekly plan adds credits every week. The yearly plan adds credits every month, at the start of each subscription month, for the whole year you paid for. The purchase screen shows the credit amounts and the current price in your currency. Unused credits carry over.
How do I cancel? In dotAI Settings, tap Manage on your plan, or go to iPhone Settings › [your name] › Subscriptions. Cancel at least 24 hours before the renewal date. Your plan runs until the end of the period you paid for, and your credits stay.
I deleted the app or my account, but I'm still being charged. Apple manages subscriptions, so deleting dotAI or your account doesn't cancel them. Cancel in Subscriptions as described above.
How do I get a refund? Apple decides on App Store refunds: reportaproblem.apple.com.
Restore purchases
New phone, or your plan isn't showing? First sign in with the Apple or Google account you linked, then tap Settings › Restore purchases. Make sure you're signed in on the device with the Apple Account you used for the purchase.
Back up your account
dotAI automatically creates a guest account for you on this phone. It stays if you delete and reinstall the app on the same phone, but it does not move to a new phone or a reset device. To keep it safe, link Apple or Google in Settings. When you sign in with the same account on a new phone, your work and credits come with you. We can't recover an account that wasn't linked.
Delete your account
Settings › Delete account. You can pick a reason if you like (it's optional); it's kept only as an anonymous count and isn't linked to your account. Deletion is immediate and can't be undone: your work, chats, routines, your own agents and your remaining credits are deleted, and credits aren't refunded. It doesn't cancel your subscription, so cancel in Subscriptions first.
Report a problem with a result
Open the result and tap Report a problem. Choose what happened (inappropriate, not what I asked for, low quality, something else) and add a short note if you like. You can have one open report per result at a time. We'll let you know the outcome. dotAI has no public feed; nobody sees your work unless you share it.
To report unlawful content, or your image being used without permission, email us at support@dotaiapp.com.
Privacy
Your photos and prompts are processed by fal.ai and its model partners (Google, ByteDance, Kling, MiniMax, ElevenLabs) only to create the result you asked for, under their terms. fal doesn't use them to train models; only anonymized or aggregated usage data may be used. Providers may keep copies for a limited time. Details are in the Privacy Policy.
Contact
Email: support@dotaiapp.com. Tell us what your request is about; we may ask for details to confirm the account is yours. Never send us your password or card details.